At OneTap, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • A valid proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized OneTap NFC Magnets
  • Custom-designed products made to your specifications
  • Digital products or downloadable content
  • Gift cards
  • Clearance or final sale items

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damaged or defective product

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, store credit, or a full refund.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing times may vary depending on your payment provider or financial institution.
  • Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

Exchanges

We only replace items that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

If you need an exchange, please contact our customer support team for assistance.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • A damaged item
  • An incorrect item sent by OneTap

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Email: support@nfcmagic.com